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Service Blueprint Reference Model
Arrival
System Boundary
Servicescape
Line of Visibility
Front Line Staff or Human-Machine Interface
Define Steps
Define Steps
Define Steps
Define Steps
Design Interface
Design Interface
Design Interface
Line of Invisibility
Support Staff or Human-Machine Interface
Support Processes
Human or Machine Support Process
Work Breakdown Structure
Reliability and Redundancy
Compliance and Regulations
Optimization of the System
System Configuration
Economic Optimization
Dynamic Interaction
Overlay Sequence
System Boundary
Exit
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