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Service Blueprint Reference Model

Arrival

System Boundary

Servicescape

Line of Visibility

Front Line Staff or Human-Machine Interface

Define Steps
Define Steps
Define Steps
Define Steps
Design Interface
Design Interface
Design Interface

Line of Invisibility

Support Staff or Human-Machine Interface

Support Processes

Human or Machine Support Process

Work Breakdown Structure
Reliability and Redundancy
Compliance and Regulations
Optimization of the System
System Configuration
Economic Optimization
Dynamic Interaction
Overlay Sequence

System Boundary

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