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Congruity Based Service Design Control Forms Flow
To be accounted for in each step of the process
Project Organization
Phase
Service Concept Definition Phase
Marketing Requirements
Definition Phase
Service Requirements Definition Phase
Design Requirements Definition Phase
Preliminary
Design Phase
Final Documentation Preparation
Phase
Transfer to Implementation
Gate I
Gate II
Gate III
Gate IV
The only way to learn about design is to do design.
David G.Ullman
Project Definition
Phase
Final Design
Phase
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