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System Optimization
Customer Arrival
Customer Purpose
Button
Queue
Process Map
Support Processes
System Boundary
Line of Visibility
Line of Invisibility
Servicescape
UI Human and Machine
WBS
Functionality
Duration
Quality
Quantity
Design Dimensions
Operating Characteristics of Waiting Lines
Psychology of Waiting
Regression Analysis
SPC
Operator Ergonomics
Block Diagrams (Customer Actions)
Reliability
and Redundancy
Training and Development
Linear Programming
Support Staff
Service Rates
System Boundary
Exit
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