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System Integration

Customer Arrival

Customer Purpose

Button
Queue
Process Map
Support Processes

System Boundary

System Boundary

Line of Visibility

Line of Invisibility

Servicescape

UI Human Machine

WBS

Functionality

Duration

Quality

Quantity

Design Dimensions

Operating Characteristics of Waiting Lines

Psychology of Waiting

Regression Analysis

SPC

Operator Ergonomics

Block Diagrams (Customer Actions)

Reliability

and Redundancy

Training and Development

Linear Programming

Support Staff

Service Rates

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