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System Integration
Customer Purpose
System Boundary
System Boundary
Line of Visibility
Line of Invisibility
Servicescape
UI Human Machine
WBS
Functionality
Duration
Quality
Quantity
Design Dimensions
Operating Characteristics of Waiting Lines
Psychology of Waiting
Regression Analysis
SPC
Operator Ergonomics
Block Diagrams (Customer Actions)
Reliability
and Redundancy
Training and Development
Linear Programming
Service Rates
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